Elementor Page #9307
Keldy Care - Return & Refund Policy
ORDER AVAILABILITY & DELIVERY
If an item you ordered is unavailable and has not been delivered within 7 days of your order date, you are entitled to a full refund for that product. Refunds will be processed to your original payment method within 5-7 business days of approval. We will notify you by email or SMS as soon as we identify an item is unavailable, rather than waiting the full 7 days to inform you.
DELIVERY FEES ON PARTIAL REFUNDS
Delivery fees are charged per order, not per item. If one or more items in your order are unavailable, only the cost of the unavailable item(s) will be refunded; the delivery fee remains unchanged, as delivery of the remaining item(s) was still fulfilled. If your entire order becomes unavailable, your delivery fee will be refunded in full along with your product costs.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact us within 48-72 hours of delivery with a photo of the product for a replacement or refund.
NON-RETURNABLE ITEMS
Because our products are herbal and consumable, opened or used items cannot be returned for hygiene and safety reasons. Only unopened, unused items in original packaging qualify for return.
HOW TO REQUEST A REFUND
1. Email us at support@keldycare.com or message us on WhatsApp at 09068911206 with your order number.
2. Our team will review and confirm within 48hours/2 days.
3. Your refund will be issued to your original payment method (Paystack, Flutterwave, or card).
CONTACT US
For questions, reach us at info@keldycare.com or WhatsApp 09068911206 We usually respond within Three(3) hours .